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Customer Service Charter

In line with its policy of providing the community with the best possible service delivery, Tasmania Police has implemented a Customer Service Charter.

The Customer Service Charter defines standards which customers can expect and provides staff with clear instruction and direction on how they are expected to respond. Every customer can expect to have their inquiries dealt with confidentially and in a courteous and sincere manner.

Customers have a right to complain if they are dissatisfied with the level of service provided. Complaints may be lodged with any member of the Department and a Supervisor (Sergeant) or Manager (Inspector) has an obligation to investigate. Customers can expect a response within 15 working days and if you are still not satisfied, a further complaint may be lodged with a Senior Manager or Commander.

The Commissioners Office will receive complaints about Senior Managers, or the failure to resolve a complaint. If satisfaction is not gained through the Department, adjudication is available through the Ombudsman's office. It is important to remember that detailed information will enable an effective response to any inquiry or investigation. Mutual respect between our customers and staff will always ensure a courteous response.

Positive feed back is also encouraged. This feedback provides valuable information from which we can continually improve our service.