Changes to Customer Service Arrangements at Police Stations

Tasmania Police are focused on reducing the risk posed by COVID-19 to the public and our members.

As a result of the easing of COVID-19 restrictions, customer service area (CSA) operations in Police Stations/Buildings will begin to adjust.

It is important to be aware the threat of COVID-19 has not been fully eliminated and a higher level of precautions need to remain in place.

It is therefore important that staff continue to provide advice to members of the community that service delivery will be in line with social distancing and hygiene rules.

The health and wellbeing of our staff and the Tasmanian community is our highest priority.  As a precaution against the spread of COVID-19, Tasmania Police is restricting public access to customer service areas of Police Stations.

Police are operating from the stations as normal and service delivery to the Tasmanian community will continue but we need to reduce the risk to customers and staff at our stations.

The changes include:

  • Hobart and Launceston Station Customer Service Areas – opening hours to the public between 7am and 11pm;
  • All other Customer Service Areas are returning to normal operating hours, ensuring safety precautions are in place.

Signs will be displayed at the front of stations which will explain closure and contact procedures for members of the public presenting at police stations.

The change to customer service hours will also free up resources to provide policing services in the community.

Wherever possible members of the community can complete reports by telephone or online.

Bail reporting will continue with modifications to prevent person to person contact. For example, a person will be sighted, their identity confirmed and an appropriate recording process undertaken.