Compliments and Complaints
- If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service.
We are pleased to hear about positive experiences with our services or members, and we always bring it to the notice of the members concerned.
To submit a compliment in writing, either:
- Address correspondence to:
GPO Box 308
HOBART TAS 7001
- Email: firstname.lastname@example.org
Formal Complaint Options
The management of complaints about police conduct are governed by legislative provisions contained within the Police Service Act 2003 (the Act).
Tasmania Police will deal with complaints in accordance with the Act and with the Commissioner’s Directions for Conduct and Complaint Management, and Compliance Review (Abacus) – see Abacus section of this website. Please note that for minor matters a written complaint is not required.
- Deputy Commissioner
GPO Box 308
HOBART TAS 7001
You can make a complaint anonymously, however, remaining anonymous means that investigative options may be hindered, and Tasmania Police will not be able to advise you of the outcome of your complaint.
What you can expect from Tasmania Police?
Once you have made your complaint to Tasmania Police, in line with our Service Charter, we will:
- advise you of the receipt of your complaint and how we intend to manage it
- keep you advised of the progress of our management of your complaint, including anticipated timeframes, and
- advise you of the action taken and outcome in respect of the complaint.
What do Tasmania Police expect of you?
Tasmania Police may elect not to receive or take a complaint from you if you demonstrate any of the following:
- high levels of intoxication
- abusive or threatening behaviour
- causing damage to Tasmania Police property, and/or
- offering or threatening physical violence to Tasmania Police employees.
Once your complaint is made; in order to enable effective management of your complaint, Tasmania Police requires you to show respect, and cooperate with all reasonable requests in respect of the management of your complaint.
You need to be aware that it is an offence under the Police Offences Act 1935 to knowingly make a false report to a police officer.
Complaints against police can also be directed to the Ombudsman and the Integrity Commission. The Ombudsman and the Integrity Commission also have the ability to review the investigations conducted by Tasmania Police to ensure complaints are managed appropriately.
- The Ombudsman
The role of the Ombudsman is to investigate the administrative actions of public authorities to ensure their actions are lawful, reasonable and fair. The Office of the Ombudsman work in an independent, impartial and objective way to resolve complaints and to address systemic problems in order to improve the quality and standard of Tasmanian public administration. Further information on making a complaint to the Ombudsman is available on the Ombudsman Tasmania website.
- The Integrity Commission
The Integrity Commission is an independent body established on 1 October 2010 to improve the integrity of government and public authorities in Tasmania, with the overall aim of enhancing community trust and confidence in the system of government. The Integrity Commission also deals with complaints about misconduct by police officers. Further information on making a complaint to the Integrity Commission is available on the Integrity Commission website.