Compliments and Complaints

  • If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service.

COMPLIMENTS

We are pleased to hear about positive experiences with our services or members, and we always bring it to the notice of the members concerned.

To submit a compliment in writing, either:


COMPLAINTS

Formal Complaint Options

The management of complaints about police conduct are governed by legislative provisions contained within the Police Service Act 2003 (the Act).

Tasmania Police will investigate complaints in accordance with the Act, which stipulates that all complaints must be in writing, and made within six months after the conduct became known to the complainant.

To submit a complaint in writing, either:

What information is required?

When making a complaint you should provide Tasmania Police with as much detail as possible to assist in responding appropriately to the complaint.

You can make a complaint anonymously, however, remaining anonymous means that investigative options may be hindered, and Tasmania Police will not be able to advise you of the outcome of your complaint.

When submitting a complaint, you should include:

  • your name and contact details (unless you wish to remain anonymous)
  • a detailed description of the matter being reported
  • date, time and location of the incident
  • the names of people involved, or who could otherwise assist us to resolve your complaint
  • the names (if known) of the police officers involved
  • details of any documents, records, witnesses etc. that may assist in the management of your complaint
  • what it is you would like to achieve by making your complaint, and
  • any other information you consider relevant.

How will Tasmania Police manage your complaint?

Once received, your complaint will be assessed and a determination made as to the appropriate manner to resolve the complaint.

The options available to resolve the complaint range from conciliation through to the completion of a formal investigation.

Tasmania Police will communicate with you in respect of the intended course of action.

What you can expect from Tasmania Police?

Once you have made your complaint to Tasmania Police, in line with our Service Charter, we will:

  • advise you of the receipt of your complaint and how we intend to manage it
  • keep you advised of the progress of our management of your complaint, including anticipated timeframes, and
  • advise you of the action taken and outcome in respect of the complaint.

What do Tasmania Police expect of you?

Tasmania Police may elect not to receive or take a complaint from you if you demonstrate any of the following:

  • high levels of intoxication
  • abusive or threatening behaviour
  • causing damage to Tasmania Police property, and/or
  • offering or threatening physical violence to Tasmania Police employees.

Once your complaint is made; in order to enable effective management of your complaint, Tasmania Police requires you to show respect, and cooperate with all reasonable requests in respect of the management of your complaint.

False complaints

You need to be aware that it is an offence under the Police Offences Act 1935 to knowingly make a false report to a police officer.

Alternative Options

Complaints against police can also be directed to the Ombudsman and the Integrity Commission. The Ombudsman and the Integrity Commission also have the ability to review the investigations conducted by Tasmania Police to ensure complaints are managed appropriately.

  • The Ombudsman
    The role of the Ombudsman is to investigate the administrative actions of public authorities to ensure their actions are lawful, reasonable and fair. The Office of the Ombudsman work in an independent, impartial and objective way to resolve complaints and to address systemic problems in order to improve the quality and standard of Tasmanian public administration. Further information on making a complaint to the Ombudsman is available on the Ombudsman Tasmania website.
  • The Integrity Commission
    The Integrity Commission is an independent body established on 1 October 2010 to improve the integrity of government and public authorities in Tasmania, with the overall aim of enhancing community trust and confidence in the system of government. The Integrity Commission also deals with complaints about misconduct by police officers. Further information on making a complaint to the Integrity Commission is available on the Integrity Commission website.